For your convenience, we offer our customers the option to return eligible products within 30 days of purchase. Refunds are provided in the form an online gift card equal to the amount paid for the item(s) returned, minus return shipping costs and an $8.00 restocking fee.
- Certain products are non-returnable (including, but not limited to, “Final Sale” items and international orders).
- “Final Sale Items” include sale items and other items listed as not returnable.
- IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
For all returns, email us at firstname.lastname@example.org. Please provide the email used for your order and one of our team members will provide you with an electronic shipping label and tracking number. The packaging must be intact and the product must be unused with all tags attached. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. KOSTON reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
Any KOSTON product that is delivered defective may be sent back for a full refund or replacement if the product is available. KOSTON does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus return shipping costs and an $8.00 restocking fee.