Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
Unfortunately, we are not able to cancel an order once it has been submitted. We strive to fulfill orders efficiently to meet the expectations of our valued customers.
Currently, we only ship within Canada and the United States.
We currently ship products from our distribution centre in Vancouver, Canada. Click here to learn more about our 3PL partner, ShipTop.
KOSTON offers free standard shipping on all orders above $100. For orders less than $100, there is a delivery charge of $14 for standard shipping. Total order delivery time will take between 2-10 business days depending on the final delivery destination.
We offer a 30 day return for eligible merchandise. Refunds are provided in the form an online gift card equal to the amount paid for the item(s) returned, minus return shipping costs and an $8.00 restocking fee. Refer to our Return Policy for more details.
You can begin a return process by reaching out to us by email at support@koston.com.
We accept most major credit cards and Google Pay. All payment is collected via Shopify Payments.
Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.
If you are having any issues with a promotion applying to your order, please reach out to us at support@koston.com.
Yes! We offer e-gift cards through our website. They are sold in $100, $150, or $300 increments. The gift card will be sent to the email entered at checkout. If you wish to purchase a gift card for a custom amount, please contact us at support@koston.com. Purchase a e-gift card here.
After you’ve added items to your cart and proceed to checkout, enter your gift card info into the “gift card or discount code” section to apply to your order.
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